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EXIN ITIL Foundation (V4) Sample Questions (Q224-Q229):

NEW QUESTION # 224
Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Availability Management
B. Service Level Management
C. Business Relationship Management
D. Continual Service Improvement

Answer: B

NEW QUESTION # 225
Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

A. Service value chain
B. Guiding principles
C. Continual improvement
D. Practices

Answer: C

NEW QUESTION # 226
Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function

A. Both of the above
B. 2 only
C. 1 only
D. Neither of the above

Answer: C

NEW QUESTION # 227
What BEST defines IT service management?

A. An organization supplying services to only external customers.
B. The customer of an IT Service provider who defines and agrees the service targets.
C. The implementation and management of quality IT services that meet business needs.
D. The resources that are utilized to provide value to customers through services.

Answer: C

NEW QUESTION # 228
Which process is responsible for frequently occurring changes where risk and cost are low?

A. Release and Deployment Management
B. Incident Management
C. Request Fulfillment
D. Access management

Answer: C

Explanation:
Topic 2, Volume B

NEW QUESTION # 229
......

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Sid Stone Sid Stone

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